Refund policy

Simple returns. A full year of product protection.

SnapLock Bands offers a 30-day return period for eligible returns and a separate 1-year limited product guarantee covering manufacturing defects and functional failure during normal use.

At a glance

30-day return period

You may request a return within 30 days of delivery if your SnapLock isn't the right size, color, fit, or simply isn't right for you.

You're welcome to carefully try the band on to confirm fit and comfort. Returned products must be clean, undamaged, and free from signs of extended wear, misuse, alteration, or abuse.

Return eligibility

To qualify for a standard 30-day return:

• The return request must be made within 30 days of delivery.
• The product must be clean and undamaged.
• The product must not show signs of extended wear, misuse, or alteration.
• You must provide your order number or other reasonable proof of purchase.

How to start a return

Email support@shopsnaplock.com with your order number and a brief description of what you'd like help with.

If a physical return is required, we'll provide the appropriate return instructions. Please do not send products back without contacting us first, since unauthorized returns may not be processed correctly.

Return shipping

For standard returns based on preference, color, sizing, or change of mind, return shipping may be the customer's responsibility if we require the product to be mailed back.

If your order arrived damaged, defective, or incorrect, SnapLock Bands will work with you on an appropriate resolution without requiring you to pay return shipping for an approved claim.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If you receive the wrong item, or your SnapLock arrives damaged or defective, contact us so we can make it right.

We may ask for a photo or short video showing the issue so our support team can resolve the request quickly.

1-year limited product guarantee

Products sold by SnapLock Bands are covered by a 1-year limited product guarantee, beginning on the date of delivery.

The guarantee covers manufacturing defects and functional failure of the SnapLock band during normal intended use. Examples can include a connector, magnetic closure, or band component that fails to function as intended because of a product defect.

If an eligible guarantee claim is approved, SnapLock Bands will provide an appropriate remedy, which may include replacing the affected band or issuing a refund for the affected product.

What the 1-year guarantee does not cover

The 1-year product guarantee does not cover:

• Normal cosmetic wear from regular use.
• Scratches, staining, discoloration, or other ordinary appearance changes.
• Accidental damage, misuse, abuse, or improper care.
• Damage caused by modification or alteration of the product.
• Lost or stolen products.
• Change-of-mind, color preference, sizing preference, or comfort preference after the 30-day return period.
• Damage to an Apple Watch or another device; the guarantee applies to the SnapLock band itself.

How to make a guarantee claim

Contact support@shopsnaplock.com within one year of delivery and include your order number and a description of the problem.

We may request photographs or a short video reasonably necessary to verify the product issue before approving the claim.

30-day returns vs. the 1-year guarantee

These are two separate forms of protection:

Refunds

Once an eligible return has been received and inspected, when a return is required, we'll notify you whether the refund has been approved.

Approved refunds are issued to the original payment method. We generally process approved refunds within 10 business days.

Banks and payment providers may take additional time to post the refund after it has been issued.

Size or color changes

If you ordered the wrong Apple Watch size or would prefer a different color, contact us within the 30-day return period. Our support team will explain the best available way to resolve it based on your order.

Non-returnable items

Gift cards, items expressly marked as final sale, and products that have been materially damaged, altered, or misused by the customer are generally not eligible for standard returns, except where otherwise required by applicable law.

Your legal rights

This policy and the SnapLock 1-year limited product guarantee are in addition to any mandatory consumer rights or remedies that may apply to you under applicable law. Nothing in this policy is intended to limit rights that cannot legally be waived.

Questions?

SnapLock Bands
Oregon, United States
Email: support@shopsnaplock.com

Last updated: August 14, 2026